20% off online Monday! Use code CYBER20 | $5 flat rate shipping on all orders! Free local pickup available at checkout!

FAQs

Frequently Asked Questions

​Shipping 

​How is shipping calculated? We have a standard shipping rate of $5 per order.  We do not offer expedited shipping. You should expect to receive your order in 2-5 business days, a tracking number will be emailed to you once the package has been shipped. If you happen to place your order and realize something is not correct (address, sizes, items etc.) please call the store immediately and we can assist you.

​In-Store Pick Up

​If you choose to order online and pick up in-store (Peacocks & Pearls Lexington) you can collect your items the following day. When you arrive at the store tell an employee you are there to pick up an online order. Please be prepared to show your ID when you come in.

Returns & Exchanges

If you are not 100% satisfied with your purchase from Peacocks & Pearls you can return your item(s) for a full refund within 14 days of purchase, returns will be accepted as long as the package is post marked within the 14 days after the purchase. You may return for store credit an additional 20 days after the purchase date.​ Should you need to return items you will be responsible for the cost of shipping the items back to Peacocks & Pearls Lexington. (200 Lexington Green Circle, Suite #170, Lexington, KY 40503) Returns must be unworn and in the state you received them. No returns will be accepted on items with discounts of 30% or more.​ Merchandise returned without original tags attached or a damaged tag will not be accepted for a refund.

How to return:
1. Email peacocksandpearlslex@gmail.com, include your name, phone number, and what you will be sending back to us.
2. Mail your package to Peacocks & Pearls Lexington: 200 Lexington Green Circle, Suite #170, Lexington, KY 40503​. Include your receipt and phone number in package.
3. Once we have received the package we will call you for your credit card number and issue a refund in the amount you paid, minus the shipping cost.

​Need Assistance?

We are here to help you! 
If you have any questions about: 
1. How to determine your size (our models are wearing an XS or Small and range from 5'4'' to 5'9'')
2. Whether an item runs true to size 
3. Why you cannot find an Instagram item online
4. Need more pictures of an item 
Please don't hesitate to call or text us at 859.285.2578 or email us at peacocksandpearlslex@gmail.com

​Instagram 

​We try to keep the website up to date with what is on our Instagram page, but if there is an item featured on Instagram and you cannot find it online please call or text our Lexington store! (859.285.2578) We will either check you out over the phone or update the website so that item can be accessed online. ​​